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FAQ
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      Bonuses

      Where do I find what promotions are in offer?

      You can view all current offers by clicking on our Parasino promotions tab.

      Can I play all the website games when I take a bonus, or are there any restrictions on which games I can play?

      Please check the terms and conditions for the bonus and if in doubt contact Parasino customer support.

      How do I check that I have met the requirements for a promotion?

      You can check your progress by clicking on "my account" then on the left you click on my sports account, then active promotions.

      What reasons would I be declined for a promotion?

      Some of the promotions will be eligible only for people from certain countries and some of customers using specific payment methods. There may be restrictions for any linked accounts and misuse of Parasino promotions, for any advice please contact Parasino Customer Support at [email protected]

      Casino

      How do I deposit money to the Parasino Casino?

      The casino balance is separated from the Parasino main account to enable you to have an easy overview, funds are easily transferred between the two by using the ‘ Transfer‘  feature that is always available to the right in the casino when you are logged in.

      How fair are the games at your website?

      We would like to reassure you that the algorithms used to generate cards on our site are completely random. Our games are developed using the same Sun Microsystem's Secure Random function for Java. The random number generator and the shuffle have been designed by a PhD in Mathematics. The software we use to randomise deals has been thoroughly tested and reveals no bias or predictability, and has been approved by eCOGRA.

      What happens if game play is interrupted in the middle of a game round?

      The state of each game round is automatically stored in the system database. This ensures that the last game state seen by the player always is restored when game play is resumed following an interruption due to system, Internet or serve failure, or due to problems at the client side.

      How many decks are there in the Blackjack game?

      4 and 6 decks are used in our Blackjack games.

      Where can I find detailed instructions to your games?

      Each of our games have the ‘Game Rules‘ on the specific game page itself.



      What are the average payouts for the website?

      The payouts vary from game to game and over time, however the theoretical pay-out lie in the range of 97 %. The pay-out of the games is hard-coded and we do not adjust these.

      Can I try the games for free?

      Yes, you can play all games for free if you chose the ‘Play for Fun‘ mode.

      Can I remove a bet after  placing it on the table?

      Before the game has started this may be possible but after the start of the game you cannot change  or lower any bets.

      What happens when I lose connection during a game round?

      The game continues from the situation it was left in when you log in and open the game again. Slots that were spinning during the cut will finish the round even if connection is cut.

      Are any registrictions regarding country of registration?

      Some games are restricted based on provider license regulation. For details , please ask customer support

      Deposits

      How do I make a deposit into my account?

      Click on my account then the deposit money button in the column on the left, you can then select your prefered payment method.

      How long does it take for my deposit to get approved?

      For most payment methods your deposit will be approved instantly. In the case of bank transfer this can take up to 7 days to be received from the bank, at which point we will credit your Parasino account.

      Which deposit methods do you have available?

      Please click Payment Methods in the top menu of any Parasino page  to see all of the payment methods available to you.

      Which credit/debit cards do you accept?

      Parasino accepts all Visa and Mastercard/maestro Credit and Debit cards as depositing methods, although there are restrictions on withdrwals from Mastercard/Maestro

      Will I be charged any fees when depositing into my Parasino account?

      There are no fees for depositing into your Parasino account.

      What is the minimum/maximum amounts that I can deposit at a time?

      The minimum deposit amount is €10 or your currency equivalent and the maximum deposit amount is €2000 per day or your currency equivalent.

      Is there a way for me to set daily, weekly and monthly deposit limits?

      You are able to set Daily, Weekly or Monthly Deposit Limits. These  can be set within your ‘My Account’ sub section ’Responsible Gaming-Deposit limit’. Limits can be amended at anytime in the same section.

      How do I make a deposit from my bank account?

      Please click ‘Deposit Money‘ in ‘My Account‘ and chose Bank transfers. You can activate this option by clicking ‘Deposit‘. Then follow the instructions on the screen.

      Is there a weekly limit on how much I can deposit into my website account using my credit card?

      The Maximum amount you can deposit in one day is €2000.

      Financial

      How can I identify any payments or withdrawals to Parasino on my bank/credit card statement?

      All deposits and withdrawals  which appear on either your credit card or bank statement will always be accompanied by a descriptor in which Parasino will be mentioned. This will allow you to keep track of your deposits to and withdrawals from the site.

      Can I use more than one payment method?

      Yes you can but we may need documentation for any changes in financial methods.

      Do you accept cards from my country?

      We accept cards from all Country's except USA, Turkey, Israel and France.

      Why won’t your website take my card?

      Some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter, or try one of the e-wallet depositing options instead.  For further assistance please contact Parasino customer service.

      What do I do if my card deposit gets declined or rejected?

      Occasionally if you attempt to deposit a second time before your most recent deposit has gone through, it may count towards your 24 hour and weekly deposit limit and hence cause a deposit problem. The most common cause for this to occur is due to improperly filling out the fields in the request form. Please contact Parasino customer service to have this rectified. Also Some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter, or try one of the e-wallet depositing options instead.

      Can I use my card to deposit into my friend’s account?

      You cannot do this as this is deemed to be a third party transaction and under no circumstances allowed.

      I have deposited from the wrong card in error – is there anything I can do?

      Please contact Parasino Customer Service at [email protected]

      Can I transfer money between accounts?

      You cannot transfer money between personal accounts but you can transfer between the Casino, Sportsbook and Poker in your personal account.

      What is an IBAN?

      IBAN stands for International Bank Account Number. IBAN is used in international bank wire transactions and makes withdrawals of your winnings easier.

      What is a CVC2 code?

      CVC2 is an acronym for "Card Verification Code". This code is required as a security measure when making international telephone purchases and internet payments by credit card. This code consists of three digits and can be found on the back of your credit card.

      Identity Check

      In order to prevent money laundering activities, Parasino must verify accurately the identity of individuals using the Website and betting service.

      When registering on Parasino Website, the Customer warrants that: • They are the rightful owner of any funds placed in their account • They are at least 18 years of age and are permitted by the laws of their own jurisdiction to gamble on the Parasino website

      Prior to making their first withdrawal request, Customers must provide the following;

      a) Proof of identity. Acceptable forms of proof are copies of:


      • A valid photographic identity document eg national identity document, passport, driver's licence, etc


      b) Proof of registered address. Acceptable forms of proof are copies of:


      • Bank/credit card statement, utility bill (not mobile phone) etc, no older than 90 days c) If the Customer has registered a credit or debit card, the following must also be provided;


      • A copy of the front of the card showing the first 4 and last 4 digits (the middle 8 digits can be covered)


      • A copy of the back of the card (the last 3 digits of the security code can be covered) With the exception of the alterations specifically mentioned in point (c), all documents must be provided without Customer modification. All documents must be provided in full. In order to confirm the validity of a document, Parasino may require the Customer to provide both sides or multiple pages of it. This is at the Parasino sole discretion. The Operator will retain the information provided, in order to facilitate further withdrawal requests. If the documents become invalid for any reason, it is the Customer’s responsibility to inform Parasino immediately.

      Parasino reserves the right to request proof of a Customer’s age, identity or address at any time. If the Parasino is unable to verify the age, identity or address of the Customer, the Customer’s account will be suspended and payments may be held until the requested information is provided. If, in the reasonable opinion of the Parasino , the Customer is believed not to be of legal gambling age or may not have been of legal age when bets were placed, their account will be closed, all bets will be declared void, all deposited funds will be returned to the Customer, and any winnings accrued whilst the Customer was underage will be forfeited. Should the Customer have withdrawn funds from their account, these must be returned to the Parasino on demand.

      The identity check documents stated above has to be provided within 30 days from opening the account, and no later that 48 hour from the email sent by Parasino requesting the documents. If the documents are not provided as per curent terms, the account will be closes, bonuses canceled and all winning canceled.

      My Account

      I have forgotten my username and password, what do I do?

      Entering an incorrect password can often result in an 'unable to validate password' code. As passwords are case sensitive, check to ensure your Caps Lock is off. If your troubles persist, select the 'forgot password' button and a new password will be issued to the e-mail address as listed on your Parasino account.

      Who do I contact if I have questions about my account?

      Please contact Parasino Customer Service [email protected]

      What do I do if I no longer want to use my account?

      For closing your account please email Parasino Customer Support at [email protected]

      How do I change my password?

      You can change you password by using the forgotten-password link at the top of all the Parasino pages.

      How do I change my registered email address?

      At this time you cannot personally change your email address but if you can show good reason for the email address change, please contact Parasino Customer Support for any changes to your account details. Please contact [email protected]

      Is there any way I can check my account activity?

      You can check your account activity by going into 'my account' once you have logged in,  or you can contact Parasino Customer Support for any information.

      Is it possible to change my username?

      You cannot change your player name once you have submitted to your your Parasino Account. This is for security purposes since changing the Player name can disrupt the system data and raises security alerts.

      Who can I consult if I think I have a problem with my gambling?

      Participating in online gaming is exciting, fun and potentially profitable for those that chose to play. However, Parasino is aware of the possibility of gaming abuse and the repercussions it could have on an individual. Because of this, Parasino takes every precaution to ensure that our products and services are used only by those who have legal right to do so. Under no circumstances are any gamers allowed to play for real money unless they meet the minimum age requirement of 18 or the standard legal age to participate in online gaming in the country of their residence.

      What happens after my period is up?

      Once the time limit you selected for self exclusion is up you can contact Parasino Customer Service to open your account.

      How can I self exclude?

      You can self exclude by going into your Parasino account, there you will see the self axclusion tab, when you press the Block my account button, you will automatically log out of the Parasino site. The login will then only be possible after the expiry of the access limitation period you selected.   

      Can I cancel it?

      You cannot open your account until the time period you selected for self exclusion is completed.

      I am not getting a response to my questions when I e-mail the Support Team?

      We aim to reply to all customer service e-mails within 24 hours. As some require more detail and investigation of an issue, response time may vary based on the nature of your inquiry. You will receive an e-mail confirmation from Parasino when we have received your inquiry, to let you know we are working on an answer. If you find that you are not receiving the confirmation e-mail promptly after submitting your inquiry we would suggest that you have a look in your Junk Mail folder. Parasino does not engage in the act of sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.

      Registration

      How do I open a Parasino account?

      You can create an account with Parasino by one of the following ways:


      1) Clicking directly here.


      2) Or you can go to homepage and click on "Register" on the left top corner or on "Join Now" on the right top side. Either way you will be directed to your registration page where you need to insert. Please note that your username and your account currency cannot be changed in a later stage.

      You may also insert a promotional code. Before submitting your details please make sure you declare that you are over 18 and agree to our "Terms and Conditions". You can immediately log into your account on any Parasino page using your username and password.

      Why am I having problems creating an account?

      Please contact Parasino Customer Service at [email protected] to assist you with this.

      Why do I need to open an account to play your games?

      We need you to open an account with Parasino because by doing so you are agreeing to abide by our rules and  regulations which include you agreeing you are over the age of 18.

      Why is my personal information required? Are my personal details safe with you?

      We need your personal details to confirm your Identity, age, proof of address and also for any financial transactions.  Parasino use the most up to date data encryption techniques to safe guard your personal detail.

      Do I need to make a deposit to be able to open an account at Parasino?

      No, you can play in our Casino and also play Poker for fun if you wish.

      Can I have more than one account?

      No, only one account is permitted.

      Is there any minimum age requirement to play at Parasino?

      You must be at least 18 Years of age to play on the Parasino site.

      Do you accept players from my country of origin?

      As long as you are not breaking any of your Country's laws we accept players from all Country's except The United States of America, France, Israel and Turkey.

      Security

      Where is your website based?

      Our website is based in Malta.

      Is your website licensed?

      Yes we hold a valid License for sportsbetting, casino and poker.

      How safe is my credit card information?

      Parasino uses the most advanced data encryption techniques to guarantee that your information is only available to a select few within the Parasino family. We encrypt all your information using the internationally accepted industry standards SSL encryption algorithms. That means all of your information going back and forth; from your address, to the cards you are being dealt is being protected by the same amount of security a bank would use.   

      How do I know my financial information is secure?

      Parasino encrypts all your information using the internationally accepted industry standards SSL encryption algorithms. That means all of your information going back and forth; from your address, to the cards you are being dealt is being protected by the same amount of security a bank would use.

      How do I know my money is safe?

      All client funds are held in a separate client trust account the Bank of Valletta. Client funds are completely 'ring-fenced' from corporate funds and are held securely in this way to ensure client funds are held safely and are always available to clients.

      Sports

      What are the minimum and maximum stakes allowed?

      Maximum stakes vary according to the event. If you try to place a bet greater than the maximum limit, you will receive a message telling you the maximum amount that you are permitted to bet on that selection. We do not have a minimum stake limitation.

      What are single bets and multiple bets?

      Single bets involve just one selection; a multiple bet requires more than one. The more selections you link together in a multiple (e.g. all the home teams in a round of the Premier League), the more you can win – but of course it is much harder!

      How many selections can a multiple bet contain?

      The maximum number of selections we allow in a multiple bet is 10.

      How does handicap betting work?

      For detailed explanations of handicap betting (1x2 with Handicap and Asian Handicaps), visit the Betting Explanation section here.

      What happens if a match is postponed?

      Check the rules for that sport. Some sports require the match to be played on the same day for bets to stand, bets in other sports may remain open until the match is completed or officially abandoned.

      Why has my winning bet not been paid yet?

      Parasino require official results to be declared before markets can be settled. Sometimes online sources such as live score sites can be incorrect so settlement may be delayed until results can be confirmed.

      I’ve changed my mind, can I cancel my bet?

      No. Once you have confirmed your bet and it has been accepted by our server, bets cannot be cancelled.

      Where can I find a record of my bets?

      Your betting and transaction histories can be found under "My Sportbetting Account" when logged into the Parasino website.

      Why are winnings calculated differently on UK odds?

      In calculating winnings, we use decimal (EU) odds as they are most accurate. UK and US odds are only for display purposes as some decimal odds do not correlate to a simple fraction.

      Betting is becoming addictive for me, what can I do?

      Betting with Parasino should be an enjoyable pastime for everyone, but for a small minority of people, it can become addictive and create problems. Information regarding gambling addiction can be found via Responsible Gambling

      Technical

      What are the system minimum requirements to be able to play at Parasino?
      • Windows - Intel Pentium processor (Pentium II or higher recommended) 64mb ram.
      • Macintosh - Power Macintosh Power PC processor (G3 or higher recommended) 64mb ram.
      • Apple Mac Users Important Notice - The current version of this Casino may not function as intended when running on an apple Mac system and is not currently supported.
      • "FLASH" 10 or greater
      • Parasino is compatible with most Windows Operating systems (Windows 2000, XP, Vista and 7).
      • Internet Explorer versions lower than 7 are not supported.
      What happens if my connection goes down?

      All game play is stored securely on our servers, in the event of a disconnection simply log back in to your account to see the outcome of any event or game play. In relation to the casino, if the gameplay was incomplete , it should resume when you next log back in to the game. If you continue to experience problems please 'click here' to chat to a member of our Customer Support Team.

      Why is it that I cannot connect to the gaming server?

      Check your internet connection and if still not connecting please contact Parasino Customer Support.

      Why is it that I cannot login to my account?

      Check you are using the correct 'password' and 'nick' name for your account, if you still cannot login please contact Parasino Customer Support.

      The website is running very slow, what can I do to speed it up?

      If you have been experiencing a slow connection, please note the following: Having several browsers open, music programs running or downloading files can all slow your computer and/or internet connection. Your local internet service provider may also be experiencing lag. Sharing your internet connection within your household and in your local area can also slow your connection speed.

      I don't have any sound.

      Please ensure that you have a valid sound card and your speakers are not set to mute. Check to see that you have sounds selected via the Parasino 'Options' tab. The Chat Tab in the bottom right corner of the Table Screen contains an 'Options' Button where you can select 'all', 'alerts only' or 'silent'.

      Do you have a MAC version?

      Unfortunately, we do not currently offer a version of our software specifically designed for the MAC. Many of our users, however, have successfully employed a PC emulator to enjoy our games. Please visit our Download Page for full details.

      Why is my game so slow?

      The communication between your machine and our servers has been optimized for the fastest response. If you notice that your game is moving slowly, there are two likely explanations: 1. The players on the table are taking a long time to act when it is their turn. 2. You may not have a good connection to the Internet

      Withdrawals

      How can I make a withdrawal from my website account?

      You can ask for a withdrawal at any  time  as long as you have met all requirements and have  been authorised for withdrawals in our system.You can also withdraw as many times as you wish but, under anti money laundering and fraud prevention laws that Parasino adhere to, we cannot allow withdrawals from your Parasino  account for 72  hours after a first Deposit is made.You cannot withdraw your funds without placing at least one bet on odd higher than 1.35 in sports or wagering one time in casino. The  minimum withdrawal amount is 10 Euro.

      Are there any limits on how much I can withdraw?

      The minimum withdrawal amount is €10.00 or your currency equivalent. The maximum withdrawal amount is €2000 per day or your currency equivalent.

      Can I cancel a withdrawal request?

      You will need to contact Parasino Customer Service and if  the withdrawal has not been processed it can be stopped.

      Can I get my winnings paid back to my credit/debit card?

      No, for the time beeing we do not accept payouts on credit cards. 

      I used my credit/debit card to deposit, can I request a payment by any other mean?

      Yes you can but, we may need full documentation from you and details of your new method, contact customer support to confirm this option.

      Why can’t I choose by which method I want to get paid?

      This is due to Money laundering laws that we adhere to and also for yours and our security for all financial transactions, so unless authorised all refunds must go back to the same method as used for depositing.

      Do you charge any withdrawal fees?

      Withdrawal fees will vary depending on your chosen withdrawal method. Please click here ' Payment Methods' to see information regarding fees, be aware your Bank may charge you a fee for their service.

      How long do withdrawals take to process?

      This can vary depending on your chosen withdrawal method. Please click here ' Payment Methods' to see all of the withdrawal methods available to you and their processing times.

      Why is it that a withdrawal to my card takes days while a deposit is immediate?

      We have a number of controls and checks that take place before any withdrawal leaves Parasino and this delays withdrawals by approximately 48 hours. These checks are part of our ongoing commitment to maintaining the security of our customers funds. Any other delays will be due to the restrictions imposed by the payments providers.

      What happens if the card I had deposited money  has expired or been cancelled?

      You will need to let us know of any changes of  card and, supply proof of being out of date or reason for the change.  Any new card will have to be registered with us and onto your Parasino account.

      Can I make a withdrawal from my account and have it sent to someone else?

      No, this is deemed as a third party transaction and will not be permitted in any circumstance.

      What is Parasino withdrawal policy?

      Your account must be enabled and have the minimum amount of money required in order to withdraw. Some restrictions may apply to players participating in any Parasino promotions.                                

      What is Maximum Payouts?

      The maximum daily payouts on any bet, or bets, including Ante Post, are as detailed below. The maximum payout limits apply to individual events. The limits below refer to the total return on the bet, excluding the original stake. If a multiple bet has been placed which involves events with different maximum payout limits, the lowest limit will apply.



      All maximum payout limits apply to any one customer, or group of customers acting together, who have backed the same combination of selections, including where placed in a series of bets, at a range of prices, over a number of days using different betting accounts and/or across different betting channels. Should we have reason to believe that a number of bets have been placed this way, the total payment of all those bets combined will be limited to one single maximum payout.



      Parasino shall not be liable for any loss of profits, loss of anticipated savings, loss of goods, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

      Throughout these rules, ‘Full Service’ refers to horse and greyhound races for which full details (shows of betting, official off times and results) are broadcast to Parasino and viewable in our shops by satellite and terrestrial media.

      Football & Sports Betting
      Parasino Millionaire & all other football bets unless stated below  100
      Australian football  100
      The following football leagues: French League 2, Belgian, Dutch, Spanish 2A/2B, Portuguese, Italian Serie B, German Bundesliga 2, Brazilian, Argentinean, Polish, Greek, Turkish, Mexican, MLS, Slovenian, Swiss, Finnish, Austrian, Croatian, Swedish, Slovakian, Russian, Ukrainian, Estonian, Norwegian, Czech, Irish, Northern Irish, Danish and Japanese  100
      Tennis, Cricket, Golf, Major League US Sport (NFL, MLB, NBA, NHL), Rugby Union and Rugby League  500
      Snooker, Darts, Motor Racing, GAA, Boxing  250
      Badminton, Bandy, Beach Volleyball, Bowls, Chess, Cycling, Field Hockey, Floorball, Handball, International Rules, Indoor Hockey and Skiing  100
      All Other Sports  100